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Terms and Conditions of Booking and Travel
1. ChoiceCar
1.1. Bedriven is a brand owned by CHOICE CAR, S.A., a company duly incorporated under the Portuguese law with corporate identification number 504041762, having its registered office at Lake Towers – Edifício D, 4ºC, Rua Daciano Baptista Marques, 245, Vila Nova de Gaia
1.2. Bedriven is a service provider of transfers for passengers looking up for transportation on Portugal.
1.3. By arranging the services through us, you agree to be bound by these terms and conditions (as they may be modified and posted on our website from time to time) as well as other information contained on the website, email or any other form of electronic or written communication with you.
1.4. On completion of your booking, your contract for the use and provision of the services is between you and Bedriven. If the contract is made by an agent, or any other person acting on behalf of the passengers whose names appear in the booking, they are deemed to be acting as the agent of all of the passengers who use the Services.
2. Reservation and Payment
2.1. Bookings may be made online on the https://customer.bedriven.pt/ website and payment is due in full at the time of booking. Where two or more people are included in the same booking, the person making the booking (“the Lead Party” or “you”) shall be deemed to have done so on behalf of both or all members of the party and he or she accepts these terms and conditions on behalf of himself or herself and each member of the party. The Lead Party must follow the process for making the booking and paying for the services at the time of booking. The Lead Party must be at least 18 years of age.
2.2. On receipt of payment, Bedriven will process the booking and issue by email the booking confirmation details to all persons added to the booking. This confirmation email includes a unique reference which may be required by the Bedriven before commencement of your journey.
2.3. A legally binding contract will be created between the Lead Party (and all of the passengers listed on the booking) and Bedriven when the payment is processed, and we provide confirmation of the booking.
2.4. Where possible and if necessary we will contact you to advise if incorrect information has been provided by you on the booking, so that you may have an opportunity to amend the incorrect details. In this circumstance, you must provide the requested amendment information at least 48 hours before travel date, or this will result in the effected booking being cancelled and a refund equivalent to 75% of the value of your booking being issued. If any errors in the information provided by you result in a change to the cost of the services, you will be liable for that cost. In the event that you fail to pay for any increased costs due to incorrect information provided by you, Bedriven reserves the right to cancel the services without any compensation or refund liability to you.
3. Child Seats and Children
3.2. Where you have arranged private transport services, all children and infants count towards the occupancy of the vehicle, regardless of age, and this must be included in the total number of passengers at the time of booking.
3.2. Where you have arranged private transport services, all children and infants count towards the occupancy of the vehicle, regardless of age, and this must be included in the total number of passengers at the time of booking.
4. Special Requirements
Bedriven isn´t a specialist disabled transportation company but will use reasonable endeavours to cater for any requirements you may have. If you or any member of your party has any medical condition or disability which may affect your ability to use our standard services and/or if available wheelchair adaptable vehicles, please inform / provide us with your requirements through our website customer.bedriven.pt that we may ensure that the correct vehicle is booked to meet your requirements where available. This will also allow our drivers to be informed of any special conditions.
5. Amending and Cancelling a Reservation
5.1. Booking amendments should be made on our website. If you wish to make a change less than 24 hours prior to the use by you of the first services contained in your booking, you must send an email from the email address which you provided at the time of booking to: reservas@choicecar.pt quoting your booking reference number, lead passenger name and the changes you require. These amendments will incur an administration fee and may result in increased charges which are payable prior to any changes being made.
5.2. Amendments will be subject to the booking conditions of Bedriven who may charge amendment fees in addition to any cost increases or payment charges.
5.3. Where you request a change to your booking which involves services to a different destination than that specified in your booking, you will be required to cancel your original booking and make a new booking. Bedriven’ s cancellation charges may apply.
5.4. If there is a price increase caused by any change you request to the services that you have booked, you will be required to pay the difference in the price between the services originally booked by you, and the price of the new services you have requested.
5.5. Cancellations must be made by you using our website. You may be entitled to a refund, depending on when you cancel your booking.5.6. If you have paid a deposit for your booking, then the following cancellation terms will apply:
(i) Bookings cancelled before full payment has been made will be subject to the loss of the deposit and an amendment fee, this fee may vary.
(ii) If your booking is cancelled less than 24 hours before travel you will be liable for the full value of the booking.
(iii) If your booking is cancelled with more than 24 hours before travel (through website) the refund will be provided. However we may charge you an administration fee, which will be 4% of the booking value.
5.6. In the event that you do not use the services for any reason and do not cancel the booking using the website, no refunds will be provided.
5.7. All refunds will be processed as quickly as possible and will be credited to the original form of payment and account which is used at the time you made the booking.
6. Luggage Information
6.1. All baggage must be clearly labelled with the owner’s name and the destination address. Bedriven will use reasonable endeavours to accommodate all baggage carried by your party. Unless otherwise specified at the time of booking, each passenger named on the booking is entitled to have carried with him on the relevant transfers up to two items of baggage, i.e. one suitcase which should not exceed 60cm high x 43cm wide x 26cm deep, and one piece of appropriate sized hand luggage which should not exceed 40cm high x 20cm wide x 25cm deep. Carriage of any baggage exceeding these specified quantities and/or measurements may be subject to available baggage hold space or be declined.
6.2. Bedriven reserves the right to advise if the vehicle type booked cannot accommodate specified baggage allowance. In these cases, you may be required to upgrade your vehicle type.
6.3. If a passenger requires carriage of baggage in excess of this allowance or has special baggage objects (e.g. skis, golf clubs, bicycles, snowboards, wheelchairs/scooters etc.) this can be added as an extra at time of booking. Bedriven may, however, make a charge for excess baggage or refuse carriage of the excess items without prior arrangement.
7. Bedriven Conditions
7.1. Bedriven and its drivers, reserve the right to refuse to carry any person who is, or appears to be, under the influence of alcohol or illegal drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passengers. No refunds will be made in those circumstances.
7.2. Passengers are not allowed to consume alcohol or to smoke in any of the vehicles used to provide the services.
7.3. All vehicles provided by Bedriven are fully insured for passenger and third-party claims, as required by applicable law. Passenger’s baggage is, however, carried entirely at their own risk and no responsibility can be accepted for loss or damage by Bedriven. Bedriven will not accept responsibility for any costs incurred or the making of any arrangements in returning the items to passengers. For any loss or forgotten items you must contact the Bedriven.
7.4. Whilst all reasonable efforts will be made by Bedriven to provide the services at the times confirmed in your booking, there is no guarantee that the vehicle and driver will arrive on time to begin the period of hire, nor that it will reach its destination on time.
7.5. If the transportation arrangements you have booked with Bedriven are for collection at an airport or port or train station and the flight, ship or train arrival is more than 45 minutes later than the time confirmed in your booking, Bedriven will use reasonable endeavours to wait for you, but cannot guarantee the availability of the services under these circumstances. If the transportation pick up starts on a hotel or other location the maximum waiting time is 15 minutes later than the time confirmed in your booking. You should make every effort to contact Bedriven using their contact details supplied to you on your E-ticket if you expect not be at the designated meeting point at the time specified on your E-ticket (or subsequently amended). If Bedriven can accommodate the new arrival time an additional charge may be applied. Bedriven accept no liability of any nature (including but not limited to alternative transportation costs and phone call costs) if you are not at the meeting point at the time specified in your booking confirmation for any reason. You will not be entitled to a refund in this circumstance.
7.6. When in a certain situation our drivers are late at the designated pick up we recommend you to reach us using the telephone number provided in the booking confirmation.
7.7. Should you need to make alternative arrangements to reach your destination, you must make every effort to mitigate your losses in making alternative transport arrangements. When paying for alternative transport, please ensure that you obtain a proper receipt and then submit this to our service department on your return, together with any supporting documentation and evidence. We will investigate the failure of the services within 14 days of you notifying us of any delay. We will not refund any costs without provision of original receipts and proof of payment. Our maximum liability to you is limited to the actual costs incurred by you of any reasonable and comparable services.
7.8. Clients are required to supply full address details at the time of booking.
7.8.1. In some destinations your transfer/shuttle pick up and drop off may not be supplied to your hotel door and you may be dropped off or picked up at a central point within reasonable walking distance from your final destination.
7.8.2. Due to unforeseen circumstances such as roadwork’s, infrastructure work, severe weather and traffic conditions the pick up and drop off times notified to you may be affected. Where these restrictions occur, the vehicle will stop and collect passengers from the nearest accessible point to the arrival or destination point specified in your booking.
7.8.3. Transfer times displayed on our website are estimated and can depend on traffic and the number of en-route stops. When booking shared shuttle services the journey time could be longer during peak times of travel. Also, in certain areas, traffic conditions and seasonal increase in your destination’s peak season can add to the estimated journey time. Our drivers will use reasonable endeavours to get you to your destination in the least amount of time practically achievable.
7.8.4. Where you have booked a return shared shuttle service, you may be collected several hours prior to the time you need to be at an airport, port or train station, depending on local traffic conditions, especially during peak season.
7.8.5. Save where you have booked a specific vehicle type, all services may be operated using any type of vehicle at the Bedriven’ s discretion but at all times will meet applicable laws, including the maximum allowable passengers for a type of vehicle.
7.9. Bedriven accepts no liability for any difficulty or services failure if clients are not in possession of the appropriate transfer documentation (printed or electronic) outlining arrival and departure procedures at the time of travel.
7.10. Save where you have booked additional chauffeur drive services, private transfer services are provided from the pick up point to the final drop off point specified in your booking only. In case extra stops are required, a charge may apply and must be paid by you at the time of Bedriven providing the services.
7.11. The following are examples of events which are not within our reasonable control (“Force Majeure Event”)
(i) Accidents causing delays to the vehicle, exceptional or severe weather conditions, compliance with requests of the police, vandalism and terrorism, unforeseen traffic delays, industrial action by third parties, problems caused by other customers, other circumstances affecting passenger safety, road closures due to local fiestas or other events, properties that are not accessible to the type of services booked, acts of God, landslide, road damage, flood, earthquake, avalanche or any other natural disaster, epidemic or pandemic, war, threat of war or similar, fire or explosion, terrorist attack or riots.
(ii) Any delay or cancellation of the services booked by you caused by a Force Majeure Event means that Bedriven will not refund or pay compensation.
8. Our Responsibility
8.1. We have a duty to select drivers of transfer services using reasonable skill and care.
8.2. We exclude all representations and warranties relating to the transfer services that you have booked through us to the fullest extent permitted by law.
8.3. Our liability to each passenger, except in cases involving death or personal injury, shall be limited to the maximum of the cost of the booking for the services.
8.4. Nothing in these terms and conditions excludes or limits:
(i) our liability to you for any death or personal injury resulting from our negligence;
(ii) any of your other statutory rights as a consumer that cannot be excluded or limited.
8.5. Bedriven is entitled to refuse any booking made by you. Bedriven does not guarantee to successfully every booking request. In the event that Bedriven is unable to guarantee your booking request, Bedriven will send an email to advise you of that fact. An alternative may be offered which may include additional charges.
9. Complaints and Procedure
9.1. If you experience a problem while you are travelling. You should firstly contact Bedriven using the number provided in the booking confirmation and they will endeavour to resolve any concerns.
9.2. You may also submit a post trip complaint to us in writing, including all supporting documentation and receipts to validate your complaint. We will use all reasonable efforts to respond to you no later than 14 days of receipt of your complaint.
10. Insurance Our Recommendations
We consider travel insurance to be essential and strongly advise you to arrange for appropriate travel insurance to cover you for a comprehensive range of events including cancellation, baggage loss or damage, accidents and medical conditions whilst you are away. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We strongly advise you to read the policy details carefully and to take them with you on your holiday.
11. General
11.1. If any provision or part of a provision, of these terms and conditions is found by any court or authority of competent jurisdiction to be unlawful, otherwise invalid or unenforceable, such provision or part-provision will be struck out of these terms and conditions and the remainder of these terms and conditions will apply as if the offending provision or part-provision had never been agreed.
11.2. You may not transfer any of your rights or obligations under these terms and conditions without our prior written consent. We may transfer any of our rights or obligations under these terms and conditions without your prior written consent.
11.3. These terms and conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with Portuguese law. Disputes or claims arising out of or in connection with these terms and conditions (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Portugal courts.
11.4. The booking system used by our websites is provided solely to permit users of the website to determine the availability of products and services and to make legitimate reservations and for no other purposes. You undertake not to use this website for any other purpose, including but not limited to promotion, marketing or sales of other services and products and you also undertake not to copy, replicate, imitate or link to this site without our express and written consent.
11.5. You agree to abide by the booking conditions of purchase, which are notified to you before you make such purchase. The name, address and other information (including payment data if applicable) that you provide via our website, together with information regarding the manner in which you use our website will be used by us in accordance with the Privacy Policy of every site.
